All merchandise will be shipped from Tasmania, Australia within 1-5 business days after receiving your payment. If for some reason this is not possible you will be notified. Please include your email address when purchasing in case we need to contact you.
Packages will generally arrive at their destination 2-4 days from the dispatch date for Australia and 7-15 days from the dispatch date for international delivery.
Unless otherwise specified, we will deliver the item/s by Australia Post.
By using the Australia Post ‘click and send’ website you are able to track your package immediately upon dispatch.
Shipping costs do not include insurance. Please contact us if you wish to include insurance for the delivery.
Australia Post shipping rates are determined by weight and size. These costs will be included when calculating purchase and delivery.
Prices and shipping fees do not include import duties, VAT or tariffs. These costs are the responsibility of the purchaser/recipient and are usually collected upon delivery.
Shipping fees are non-refundable and in the event that a product is returned only the cost of the merchandise is refunded.
We request that you inspect the merchandise on arrival.
If you wish to return the item/s you must notify us within 7 business days from receipt of the goods.
Return shipping costs and any other related expenses are the responsibility of the purchaser.
The returned item/s must be in ‘as new’ condition with no wear and tear and be in the original packaging.
CURRENCY AND PAYMENT
All transactions are in Australian dollars. We use PayPal for payments which accepts credit and debit cards.
This website and the contents, unless otherwise attributed, is the property of Pierre and Charlotte.
You may use this material in an unchanged form for personal or non-commercial purposes only ensuring that you attribute ownership to Pierre and Charlotte.
Any other use is not permitted without the written permission of Pierre and Charlotte.
All information on this website is subject to change without notice at any time.
We maintain the right to refuse or cancel orders at any time.
Pierre and Charlotte have made the information on our website as accurate as possible. If something is incorrect please let us know.
There will be variation in timber colour as it is a natural material.
We do not pass on/share your personal information (name, telephone, address or email) with any third parties.